FAQs

I completed my order. When will it arrive?

Orders generally arrive 2-6 business days after the order is placed. Processing times may vary depending on order volume, so we ask for your patience during busier times of the year. Due to COVID-19 we are 2 business days behind our normal processing time. 

 

How will you ship my order?

All orders are shipped through the United States Postal Service (USPS). 

 

Are orders shipped from Hawaii?

No. We ship from our fulfillment center on the mainland to offer our customers more responsive ship times. 

 

Do you ship internationally? 

We do not offer international shipping, yet. Stay in touch through our social media and newsletter to find out when we will begin offering international shipping.

 

How do I track my order? 

You can track your order two different ways. Once your order ships, you can track the package through the tracking link provided. You may also go to the USPS website at https://www.usps.com/shipping/trackandconfirm.htm. When your order is shipped you will receive an email with your tracking number.

 

I didn’t receive an order confirmation after I completed my order. How do I know if my order was placed?  

Please contact customer service at customerservice@nicolcosmetics.com

 

What payment types do you accept? 

We gladly accept payment by MasterCard, Visa, American Express, Amazon Pay, Venmo, Apple Pay, PayPal Express Checkout, Google Pay, Shop Pay, Discover, JCB, and Diner’s Club. 

 

Is this website secure? 

Yes! We take our customer’s security seriously. If you do not see the lock icon next to the website address at the top of your browser, please exit the site and report the problem to our customer service team at customerservice@nicolcosmetic.com

 

How can I find out the status of my order? 

You will receive email updates providing the status of your order as it moves from ordered to processing to shipping. If you have not received any email updates, please contact our customer service team at customerservice@nicolcosmetics.com

 

How do I change or cancel my order? 

All sales are final. We ask that you carefully check your order before finalizing it to make sure that you receive the products you want. Once your order has been placed, you are not able to make any changes. 

 

Do you offer returns or exchanges? 

Due to health and safety concerns, we do not offer returns or exchanges, even if the product has not been opened. 

 

I received the wrong product, how do I return it? 

We are sorry to hear that you did not receive the product you expected. Please contact our customer service team within 5 business days at customerservice@nicolcosmetics.com and provide a picture of the incorrect item and the packing slip. We will contact you within 3 business days to arrange a replacement. 

 

My item arrived damaged. Can I get a replacement? 

We regret that your product was damaged during shipping. Please contact our customer service team within 5 business days at customerservice@nicolcosmetics.com and provide a picture of the damaged item and the packing slip. We will contact you within 3 business days to arrange a replacement. 

 

How do I reach your customer service team if I have a question? 

Please send an email to customerservice@nicolcosmetics.com. One of our customer service specialists will respond within one business day. 

 

I emailed your customer service team. When will I get a response?

Responses are handled as they are received and you will be contacted within one business day. 

 

Do I have to have an account to place an order?

No. You can place your order as a guest. We do require that you provide your current contact information so that we can get in touch with you about your order. Don’t worry, we don’t ever store your payment information. 

 

I forgot my password. How can I recover it?

To reset your password, go to https://nicolcosmetics.com/account/login and click on “Forgot your password?” above the sign-in button. Enter the e-mail address you used to create your account at the prompt. Once you submit, you will receive an e-mail notification with a link to reset your password. After you reset your password, you can log in here: https://nicolcosmetics.com/account/login.

 

Do you test on animals? 

Never! We don’t believe that beauty requires cruelty. 

 

Do your products contain parabens? 

No. All of our products are paraben free. We use only the highest quality natural ingredients, which makes all of our products hypo-allergenic and non-comedogenic. 

 

Do you ever give away products? 

We occasionally offer free giveaways. You can find out more on the website or through our newsletter. 

 

Do you give discounts and promotions?

We offer discounts and promotions periodically. You can find out more on the website or through our newsletter. 

 

Are Nicol Cosmetics products sold at any other retailers?

Nicol Cosmetics are sold exclusively online through our website. They are not available in any retail stores at this time. 

 

When do you restock? 

We restock products regularly in response to demand. 

 

How do I know if you have restocked? 

To find out about the restock of a particular item please contact our customer service team at customerservice@nicolcosmetics.com

 

I can’t find the answer I am looking for.  

Please contact our customer service team at customerserivce@nicolcosmetics.com and we will gladly answer any questions you may have.